Customer Update

We’ve seen incredible demand for iPhone 3G since it launched — and subsequently sold out — on July 11. Many customers have opted to purchase iPhone 3G through direct fulfillment, which lets them purchase the device at their convenience and return to the store to pick it up as soon as it arrives in to the store. For those customers who have ordered through direct fulfillment, and have not yet received their iPhone 3G, here’s a quick update on our current inventory:

• As of July 23, direct fulfillment customers are receiving their iPhone 3G, on average, 13 or 14 days following purchase.
• Delivery times vary based on the specific model a customer chooses (8 GB, 16 GB white, 16 GB black).

AT&T handles direct fulfillment on a first-come, first-served basis, giving everyone an opportunity for stress-free shopping. As we receive new inventory from Apple, we are shipping it out immediately to fill customers’ orders. We hope to begin re-stocking our stores as soon as we can, but first priority goes to those customers who purchased through direct fulfillment.

Check on direct fulfillment order status here. Learn more about iPhone 3G.